Refunds & Returns Policy

At ViedgeIndustries.com, we are dedicated to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with our products, we are here to help. Please review our Refunds Policy below for details on eligibility and processes.

1. Eligibility for Refunds

Refunds are available under the following conditions:

  • Damaged or Defective Items: If you receive a damaged or defective product, you must notify us within 7 days of delivery.
  • Incorrect Items: If the wrong item was shipped, please inform us immediately upon receipt.
  • Unused Products: The product must be unused, in its original packaging, and in the same condition you received it.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Customized or personalized products.
  • Items marked as “Final Sale” or “Non-Refundable.”
  • Products damaged due to misuse or improper handling by the customer.

3. Refund Process

To request a refund, follow these steps:

  1. Contact Us: Email our support team at info@viedgeindustries.com with your order number, details of the issue, and any supporting photographs if applicable.
  2. Approval: Once your request is reviewed and approved, we will provide instructions for returning the product.
  3. Shipping: Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Processing Time

  • Once we receive and inspect your returned product, you will be notified of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days and credited to your original payment method.

5. Exchanges

If you wish to exchange an item:

  • Contact us at info@viedgeindustries.com and specify your desired replacement.
  • Exchanges are subject to stock availability. If the item is unavailable, a refund will be issued instead.

6. Cancellations

  • Before Shipment: Orders can be canceled within 24 hours of placement for a full refund.
  • After Shipment: Once an order has been shipped, cancellation is not possible. You may initiate a return once the item is delivered.

7. Contact Us

If you have any questions or concerns about our Refunds Policy, please reach out to us:

We value your trust and strive to make every interaction with ViedgeIndustries.com a positive one. Thank you for choosing us for your surgical instrument needs.